Njord byELEMENTS is not responsible for damages of any kind arising out of use, or other defects to your mobile phone, smart watch, Airpods® or other electronic device for which you have bought a Njord byELEMENTS accessory. We don’t give any warranty on damages arising out of use and other defects to your mobile phone, smart watch, Airpods® or other electronic device for which you have bought a Njord byELEMENTS accessory. With a protection cover a mobile phone, smart watch, Airpods® device is protected against a lot of discomforts. However, Njord byELEMENTS can’t guarantee that an mobile phone, watch, Airpods® or any other device will never get damaged. There are situations in which a protection cover does not suffice to protect an mobile phone, watch, Airpods® or other electronic device.
Q: I have received a different product than I ordered. What to do?
Although we process your order with the utmost care, there is always a possibility that you will receive the wrong product. When this happens, please contact our Customer Service department support@byELEMENTS.com. They will provide you with further instructions.
Q: I have ordered the wrong product. What to do?
When this has happened, please contact our Customer Service department via firstname.lastname@example.org. We will make sure the correct article is shipped and that you can return the incorrect product(s).
Q: The product I ordered contains an error and/or is damaged. What to do?
If the Njord byELEMENTS cases you received is flawed or damaged, please notify us via support@byELEMENTS.com.
Q: How long is the warranty period?
After receipt, you have a 14-day reflection period to indicate that you want to exchange or return. After this you still have 14 days to return the product. Did you receive a damaged product or wrong product? In these cases we bear the return costs. For any other reason? Then you bear the costs of a return yourself. The warranty is 2 years for all Njorð byELEMENTS cases. This is according European guidelines.
Q: What is Njord byELEMENTS policy regarding refunds?
Please notify our customer service department when the package is sent. We will refund you within 30 days after the package came back to our distribution center.